Activate immediately — no integrations, no project lift. Every conversation captured. Every staff member enabled. Every channel inside Microsoft.
What Is Solgari?
Solgari is the customer engagement application that creates the communications intelligence layer inside Microsoft Teams, Dynamics 365, and Azure — turning your Microsoft stack into an AI-powered customer engagement platform.
Where it runs:
- Solgari for Teams – certified native app on Azure Marketplace
- Solgari for Dynamics 365 – CIF 2.0 native app on Azure Marketplace
- Solgari for Salesforce – available on AppExchange
- Solgari Web App – user endpoint outside of Teams and CRM
All channels flow through the Solgari Hub on Azure, which handles routing, recording, AI, and CRM sync.
The Problem
Customer Engagement leaders are dealing with:
- Voice in one system, chat in another
- CRM disconnected from messaging
- AI tools acting on siloed or unstructured data
- Compliance pressures (GDPR, HIPAA, audit trails)
In most orgs, 60–70% of customer conversations never reach CRM — killing visibility and AI ROI.
The Solgari Fix
Solgari connects:
- Microsoft 365 & Teams – voice, SMS, WhatsApp, chat, email
- CRM systems – Dynamics 365, Salesforce, HubSpot, ServiceNow
- AI platforms – Azure OpenAI, Copilot, and embedded LLMs
Every interaction is:
- Handled any staff member across all functions
- Transcribed, summarised, and translated
- Synced securely to CRM or Cosmos DB
No switching. No shadow tools. No lost history.
How Solgari Delivers Microsoft’s AI Business Solution Strategy
Solgari isn’t adjacent to Microsoft’s vision — it’s how you activate it.
Built for customers committed to Teams, Dynamics 365, and Azure, Solgari executes the strategy Microsoft declared for FY26:
AI Business Solutions, natively deployed on Microsoft Cloud, data-complete, and CRM-integrated.
Solgari delivers:
- Azure-native from day one: scalable, compliant, secure
- Microsoft-native UI: embedded in Teams and Dynamics — no swivel-chair, no extra UI
- Marketplace ready: transactable with existing Azure billing, MACC eligible
- AI by default: every interaction transcribed, summarised, translated, sentiment-tagged
- Omnichannel-first: voice, SMS, WhatsApp, email, chat, and social — all within Microsoft
- CRM-native: conversations captured in Dynamics 365, Salesforce, HubSpot, ServiceNow
What’s Live in 2025 – Activate Now
These features are released this year and are available today in Solgari SKUs across Teams, Dynamics 365, Salesforce, and Web user end points:
Ask our product agent digital twin Amber for details or a walkthrough and review the user guides.
Looking Ahead – Solgari’s AI Vision
Solgari is co-developing next-gen AI services with Microsoft’s Global AI Architect Team.
Coming soon:
- Vertical Assistant Copilots – embedded workflows per industry
- AI Chatbot Agents – leveraging LLMs to process customer requests
- AI Voicebot Agents – leveraging NLP to process customer requests
- Insight Agents – real-time supervisor analytics
- AI Agent Assist – real-time prompts and answers for live agents
- Conversational Insight Engine – tagging, scoring, behavioural insight
- Customisable Reporting – allow our customers to design their reports
- WhatsApp Voice – make channel available as required
Solgari SKUs now include AI usage-based pricing, aligned with Microsoft’s flexible model.
Next Steps
- Ask Amber anything you require; explore user guides documentation
- Book a walkthrough; contact our Customer Success Leader, Jonathan Colgan: jonathan.colgan@solgari.com
